tag:status.formsbyair.com,2005:/historyFormsByAir Status - Incident History2024-03-29T18:23:07+13:00FormsByAirtag:status.formsbyair.com,2005:Incident/189840222023-11-01T12:33:09+13:002023-11-01T12:33:09+13:00Connection issues<p><small>Nov <var data-var='date'> 1</var>, <var data-var='time'>12:33</var> NZDT</small><br><strong>Resolved</strong> - All services are now operating normally</p><p><small>Nov <var data-var='date'> 1</var>, <var data-var='time'>12:26</var> NZDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.formsbyair.com,2005:Incident/188185682023-10-17T11:21:37+13:002023-10-17T11:21:37+13:00Partial outage admin portal<p><small>Oct <var data-var='date'>17</var>, <var data-var='time'>11:21</var> NZDT</small><br><strong>Resolved</strong> - Microsoft appear to have resolved the issue with Azure, all systems are now operating normally</p><p><small>Oct <var data-var='date'>17</var>, <var data-var='time'>10:46</var> NZDT</small><br><strong>Update</strong> - We are continuing to investigate, the cause appears to be a major outage with Microsoft Azure, which runs our platform.</p><p><small>Oct <var data-var='date'>17</var>, <var data-var='time'>10:09</var> NZDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.formsbyair.com,2005:Incident/176592512023-06-23T13:46:10+12:002023-06-23T13:46:10+12:00Intermittent connection issues<p><small>Jun <var data-var='date'>23</var>, <var data-var='time'>13:46</var> NZST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'>23</var>, <var data-var='time'>13:20</var> NZST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jun <var data-var='date'>23</var>, <var data-var='time'>13:08</var> NZST</small><br><strong>Investigating</strong> - We are currently investigating this issue</p>tag:status.formsbyair.com,2005:Incident/159352522023-01-25T20:30:00+13:002023-01-26T08:59:15+13:00Connectivity issues<p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>20:30</var> NZDT</small><br><strong>Resolved</strong> - Users may be experiencing issues connecting to our website, forms and API</p>tag:status.formsbyair.com,2005:Incident/110759482022-09-08T04:00:00+12:002022-09-08T08:32:21+12:00Connectivity issues<p><small>Sep <var data-var='date'> 8</var>, <var data-var='time'>04:00</var> NZST</small><br><strong>Resolved</strong> - Users may be experiencing issues connecting to our website, forms and API</p>tag:status.formsbyair.com,2005:Incident/110852872022-09-07T12:00:00+12:002022-09-09T12:52:52+12:00Forms using linked repeaters may not load correctly<p><small>Sep <var data-var='date'> 7</var>, <var data-var='time'>12:00</var> NZST</small><br><strong>Resolved</strong> - We deployed a change to correct an issue with linked repeaters inside other repeaters, but this had an unintended consequence for some customers where linked repeaters would either not load any rows, or would repeat rows.<br /><br />The root cause was later found, and we published an update to the platform to correct the issue.</p>tag:status.formsbyair.com,2005:Incident/97631142022-04-12T17:04:10+12:002022-04-13T09:27:51+12:00"Your connection is not private" certificate errors<p><small>Apr <var data-var='date'>12</var>, <var data-var='time'>17:04</var> NZST</small><br><strong>Resolved</strong> - We're marking this issue as resolved as there have been no further occurrences of connection issues since 3.30pm NZST. We'll update this incident with a root cause analysis when available from Microsoft.</p><p><small>Apr <var data-var='date'>12</var>, <var data-var='time'>15:37</var> NZST</small><br><strong>Monitoring</strong> - We're still waiting for an official update from Microsoft, but it looks like they may have resolved the issue with Azure NZ edge servers, we can't replicate the security error at all now. We'll post a further update when it's confirmed by Microsoft.</p><p><small>Apr <var data-var='date'>12</var>, <var data-var='time'>12:59</var> NZST</small><br><strong>Update</strong> - Microsoft have directly confirmed to us that they are working on a connectivity issue affecting their NZ edge servers. We will advise as soon as we hear more from them.</p><p><small>Apr <var data-var='date'>12</var>, <var data-var='time'>12:46</var> NZST</small><br><strong>Update</strong> - We are continuing to investigate the issue along with our hosting provider Microsoft Azure. The issue appears to be intermittent and possibly restricted to Azure NZ edge servers.</p><p><small>Apr <var data-var='date'>12</var>, <var data-var='time'>11:38</var> NZST</small><br><strong>Investigating</strong> - We are currently investigating this issue</p>tag:status.formsbyair.com,2005:Incident/72890022021-06-09T17:00:45+12:002021-06-20T15:23:18+12:00Connection is not private warning<p><small>Jun <var data-var='date'> 9</var>, <var data-var='time'>17:00</var> NZST</small><br><strong>Resolved</strong> - We’ve resolved an issue for MacOS and iOS users who may have received a “Connection Is Not Private” warning in their browser when accessing formsbyair.com. This was caused by a conflict with our SSL certificate and a change in MacOS 11.4 and iOS 14.6.</p><p><small>Jun <var data-var='date'> 8</var>, <var data-var='time'>16:00</var> NZST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.formsbyair.com,2005:Incident/72890332021-06-08T10:30:20+12:002021-06-20T15:31:23+12:00The request cannot be served<p><small>Jun <var data-var='date'> 8</var>, <var data-var='time'>10:30</var> NZST</small><br><strong>Resolved</strong> - An intermittent issue for users in New Zealand receiving a 502 Bad Gateway error with the message “The request cannot be served” has now been resolved.<br /><br />This was caused by a transient connection issue within Microsoft Azure between NZ POP (Points of Presence) servers and our origin servers.</p><p><small>Jun <var data-var='date'> 4</var>, <var data-var='time'>14:30</var> NZST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>